General FAQs

You can either select the book online button for your selected therapist (or the button at the top of the page for Jackie – the Osteopath), or you can ring your preferred therapist, their contact numbers are available on their personal page.

No – you do not need a referral to see any of our therapists.

Our osteopaths are happy to issue invoices which you can submit to your insurer for payment. We are registered with several different insurance companies, if you would like to know if your therapist is registered with your insurance company please ask.

If you book online, you will be asked to pay on booking through our online portals, If you book directly with your therapist, they will inform you as to how they would like you to pay them. Cash, Card, and Bank transfers are all acceptable means of payment across the clinic.

  • The osteotherapy hub is located in a peaceful urban farm setting. 
  •  We have access to plenty of parking.
  • We have our own toilet within the hub itself.
  • On the Frogpool Manor Farm site we also have access to the Frogpool Manor Restaurant. 

Osteopathy FAQs

We may use massage, stretching, resistance techniques, or joint mobilisation or manipulation to release tissue tension or improve the range of movement in joints, improve the blood flow and nerve supply to the body. The majority of techniques are gentle, and if any pain is felt it should be a good pain which feels like it is helping to ease the problem. 

We also use cranial, functional and fascial osteopathic techniques which are gentle ways to release tension in the whole body including the head. 

Osteopathy is very safe, osteopaths will spend the first part of your initial consultation taking a detailed case history to determine whether or not osteopathy is suitable for you, they will then examine you. Once these have been completed your osteopath will determine whether or not they think if osteopathy is appropriate for you, or if you should seek alternative medical advice. 

This depends on when the osteopath qualified. The more experienced osteopaths may have a Diploma in Osteopathy, or a Bachelor's degree, more recent graduates will have a Masters in Osteopathy. 

All osteopaths MUST be registered with the Genral Osteopathic Council, you can check to see if someone is a registered osteopath here Search the Register - General Osteopathic Council ( .

All osteopaths must be registered with the General Osteopathic Council (GOsC) which regulates Osteopaths. Look for the I am Registered logo – you cannot call yourself an osteopath unless you are qualified and registered. 

To qualify as an osteopath, you need to undertake as a minimum a 4- or 5-year degree during which an osteopathic student will undertake at least 1000 supervised clinical hours. 

Once qualified an osteopath must complete a minimum of 30 hours of continuing professional development (for examples relevant courses or research) 

The GOsC maintain a strict code of professional practice, which if not followed can result in an osteopath being removed from the register. Go to to check an osteopath's registration.

I regularly get asked what the difference between osteopathy, chiropractic and physiotherapy is. All three therapies are referred to as manual therapies and are considered Primary Health Care Systems. All practitioners will be trained in anatomy, physiology, pathology, evaluation and diagnostic skills. Whilst initial manual training for each of the disciplines can be very different, it is not unusual for osteopaths to find that chiropractors and physiotherapists attend the same post graduate professional training courses as they do. 

Each profession is regulated and is required to complete a predetermined number of continuing professional development hours each year. 

The most important factor is that the patient feels that they can trust their practitioner to understand their presenting complaint, and that they can assess them and treat them appropriately. 

A.T. Still was the founder of Osteopathy and the key principles he stated form the basis for the osteopathic approach. 
Osteopaths believe that the body has its own medicine chest and has the capability to heal itself if its structure and function are working together optimally. To achieve this, osteopaths believe that “the rule of the artery is supreme”. Osteopaths use a holistic approach considering not only the presenting symptoms, but also other factors which may have resulted in these symptoms. 

Whilst chiropractors have a similar approach to osteopaths, they believe that the health of the body is related to spinal health and that the neurological system manages this. Chiropractors may use radiography and radiology reports to form the basis of their treatment which is focused on the spinal column and the neurological system. 

Physiotherapists tend to use fewer manual techniques than osteopaths and chiropractors. They will often prescribe a range of exercises to help with rehabilitation. Physiotherapists often specialise in a particular area, for example sports injuries or postoperative rehabilitation.

The initial consultation will start with your osteopath asking about your medical history including details about the current problem, any other history of musculo-skeletal problems, any other medical problems, diagnosed conditions, operations, history of accidents and family history, as well as any other information they may feel is useful based on the information they gather. 

You will then be asked to perform some movements which relate to your presenting symptoms to enable to see how your body functions within its structure. Your osteopath will then examine you, using relevant diagnostic tests to help determine the possible causes of your condition. 

Once a full case history has been taken and diagnostic tests have been completed, your osteopath will explain what they believe is causing your problems and the reasons why this may have occurred. Then if appropriate they will discuss with you the treatment approach they intend to use and treat you using a variety of techniques which they believe are suitable for you. 

We may also recommend exercises to help you achieve full functionality. If necessary, we may recommend further investigations or treatment by other medical professionals and will refer you to the appropriate people to help achieve these. 


It is not necessary to have a GP referral to see an osteopath. However, osteopaths can and do work with GP’s and other healthcare professionals both thorough the NHS and privately. Most patients however see osteopaths privately without a referral. 

Under the National Institute for Health and Clinical Excellence (NICE) the recommendations for low back pain include utilising manual therapies such as osteopath for treatment.

Wear comfortable clothing that allows for ease of movement. Since osteopathy involves physical manipulation and examination of the body, wearing loose-fitting clothes such as athletic wear, yoga pants, or shorts can be ideal. Avoid wearing tight or restrictive clothing.

Yes. If you would like a friend or family member to accompany you, please feel free to bring them with you. 

Children are welcome to accompany their parents or carers, and we have a small selection of toys for younger children. However, some parents feel that they are more able to relax if they do not have to worry about their children. 

 We ask that all patients under 16 are accompanied by a parent or carer with parental responsibility for the full duration of their treatment. 

When we are treating new babies, it is not unusual for both parents to want to attend the appointment, we understand this and it often proves helpful if the child is unsettled as it allows one parent to focus on the child whilst the other discusses the case history, or the proposed treatment and advice with the osteopath. 

 On average most patients need 3 or 4 sessions, however it depends on the nature and severity of your condition, your overall health status, and how your body responds to treatment. For acute or minor conditions, you may only need a few appointments to see improvement. Chronic or more complex conditions may require ongoing treatment over a longer period to achieve lasting results.

Your osteopath will let you know once you have shared your history and they have assessed you.

You can book an appointment by clicking Book Online at the top of the page, or by text or what’s app of phoning 07474521329 for Jackie, or 07979 650604 for Tanya. Please note that we don’t use a reception service, so it may be a few hours before we are able to call you back.

If you booked online, then please call Jackie or Tanya to reschedule, as we will need to transfer your payment across. If you booked directly with either Jackie or Tanya you can either use the cancellation link in your appointment email, and rebook online, or you can contact your osteopath to cancel and reschedule for you.

Sports Massage FAQs

Sports massage varies according to the person receiving it and the therapist working on them. It is really important to let your therapist know if you are feeling too much discomfort so that they can adjust their technique to suit your tolerance levels.  

You may feel some discomfort if you already have pain, however, you should be able to relax the muscles being worked on. The massage should not cause excessive pain.    

It is not unusual to feel a little sore after treatment as the blood flow to the muscles increases and the body produces inflammation to help get rid of the metabolic waste products.

Wear comfortable clothing that allows for ease of movement such as athletic wear or yoga pants. Avoid wearing tight or restrictive clothing. Your sports massage therapist may ask you to remove items of clothing so that they can use oil to help ease the muscle tension.

Sports massage therapists are trained to use a variety of techniques, including deep tissue massage such as effleurage, wringing, and kneading, as well as stretching, and trigger point therapy, to target specific muscles and soft tissues affected by athletic activity.

  • Improved blood flow through the muscles and soft tissues.
  • Increased flexibility and mobility.
  • Reduces the risk of repetitive strain injuries.
  • Helps ease the pain of sports-related injuries.
  • Eases post-exercise or event aches and pains by encouraging the removal of waste products related to exercise. 

Sports massage isn’t just for athletes. It is appropriate for anyone who regularly exercises or is physically active.

  • Before an event, it is important not to overwork the muscles, so your therapist will avoid working too deeply. You may choose to have a massage immediately before an event to help warm up your muscles, however, you don’t want them loosened off too much.
  • After an event, it is advisable to allow your body to rest for a few hours and to recover from the post-event soreness. This would normally be a shorter slow gentle massage to help prevent the onset of DOMS (delayed onset muscle soreness) and to ease tired muscles.

Nutritional Therapy FAQs

If your therapist believes that there may be a deficiency or (vitamin/mineral) or that vital health markers are low (iron/thyroid e.g.), that may be stopping you achieving your heal goals, they may recommend functional testing.  

Functional testing is ideal for you have chronic long term symptoms that you are struggling to manage.

  • Weight loss
  • Fatigue 
  • Hormone Imbalance 
  • Metabolic Issues 
  • Inflammatory conditions 
  • Peri-menopausal symptoms 
  • Digestive Issues 

PRISM Health Assessments

These cover a range of health metrics. These assessments also take into consideration your diet and lifestyle choices, with the option for follow-up testing after three months to monitor progress. You will receive a comprehensive report, with recommended changes to diet and lifestyle, and ongoing health coaching if required.  

Complete health assessment: 

  • Height 
  • Weight - fat/muscle mass 

Cholesterol panel - LDL, HDL, Triglycerides, Ratios:

  • Blood glucose 
  • Blood Pressure 
  • Urinalysis
  • Overview of current health status, lifestyle factors
  • Protocol/advice for health improvements

Red Light Therapy

Red Light Therapy is based on the discovery by NASA in 1993, and numerous scientific studies since then have supported its benefits. It involves exposure to red and infrared light, which stimulates cellular energy production in mitochondria, leading to various health improvements. 

What does Red Light Therapy support:

  • Improved Circulation (Raynaud's disease, Heart and Blood Vessel health)
  • Reduced Inflammation (Autoimmune Diseases, Gut Issues, Hormone imbalance)
  • Skin Health (Psoriasis, Acne, Anti-aging)
  • Improved recovery from sport and sports injuries.
  • Cellular health (Fibromyalgia, Chronic Fatigue Syndrome)
  • Improved pain levels.
  • Detoxification (supports liver when congested)
  • Improves sleep patterns by reducing Cortisol (stress Hormone)

Your therapist will discuss the different options with you in a free 30-minute discovery call.

Ask us a Question

Feel free to ask any physical therapy related questions over the phone, or get send your question via this form below.
Your message will be dispatched directly to our staff who will answer as soon as they can.